Sharing a laugh, putting out a fire, spreading the love and keeping the stats – it’s all in a day’s work as the Community Manager at WP Elevation.
If you’re building a tribe, there’s no ‘set and forget’ recipe; it’s a constant, evolving process.
Here are five ways to ensure you get it right.
1) Never be in it Just for the Money
Rule number one!
If you’re growing a community or audience with the sole purpose of making the big bucks, it ‘aint going to work.
People are world smart and time poor.
If they’re going to give you their time, attention or money, they’ll be making sure you have their best interest at heart – and it won’t take them long to leave if you don’t.
2) Know Your Stats
Monitoring and acting upon member feedback and statistics is a vital to ensure that your service evolves as your community expands.
This is especially true if you have a membership program.
Unfortunately, there is no such thing as ‘set and forget’ in this game (refer to Rule #1).
Here are some of the ways we do this at WP Elevation…
We’ve set up a SurveyMonkey questionnaire that gets automatically sent to members a few days after completing the Blueprint course.
It’s short and sweet, and we use the results to calculate our Net Promoter Score (NPS).
These are the four questions we ask:
How likely are you to refer WP Elevation to a friend?
How do you rate the training at WP Elevation?
How would you describe the WP Elevation community?
What training would you like to see in the future?
We collate the results and use the information to guide us in future content and community development.
NB. You can see our Net Promoter Score Here