Heard at a networking meeting this week – “Our new client told me that they did not realise that there was this much difference in the service offerings”
The speaker was an accountant and this was his story.
They had recently started working with a new client who had been with the another accountant for the past 10 years. The client had expressed some surprise over the . . .
level of service that they were now receiving from their new accountants, (compared with the lack of service they had been receiving from their previous accountant).
We didn’t realise there was this much difference in the service offerings.
We just stayed with our old accountant because, well, we had been with them for 10 years.
We thought that we were being looked after very well until we started working with you.
It is always heart warming to hear about other companies that are committed to providing a higher level of service than the average
. . . to going the extra mile
. . . to providing the services that the client needs and should be getting, even though perhaps they do not realise it.
Hearing this story got me thinking about websites and the website industry.
So often, I meet people who are not getting the level of service that they need from their website, or from the original website provider.
That’s because in most cases they have lost contact with the website provider soon after the website was launched.
? Relate to that ?
Most website designers or website developers are just that – they just design websites or develop websites.
But they do not provide ongoing contact with and support for their clients or their websites.
At Hotpink Websites we do things differently.
At any time, you are only a phone call or an email away from the help that you need.
That’s a point of difference!
What support do you need?
Even if you just want to have a website for the sake of saying that you have one, with no business or marketing tools built-in, there are certain basic support items that you are going to need.
To start with, you must have:
- Domain Name registration and renewal for your website domain
- Management of any other domain names
- Hosting of your website
- Hosting of your emails
- email accounts, possibly with forwarding and redirects
If you actually want to get some benefit from having a website, you will want much more than a “parked website”.
You will want some basic services, like:
- Software licenses for Premium Software Plugins and Options paid for you
- Software upgrades are automatically and seamlessly applied to your website
- Online video tutorials in the Admin Area of the website, for instant help
- Up to 20 minutes of minor editing changes per month, (not cumulative)
You will also want some assurances that you have dedicated technical support if something goes wrong.
And for those that really want to maximise the returns from their website, a Quarterly Website Review meeting with one of our Website Marketing Consultants is invaluable.
Being able to have a chat with one of our Internet Marketing & Business Specialists can give you valuable insights into how to maximise your business.
So . . .
If you are about to get a new website, keep these points in mind . . . because . . .
The Joy and The Pain
Because the joy of getting a bargain deal on your website is soon forgotten.
But the pain of having an ineffective website lingers for a long time.
A Case Study
Last year I had several discussions with a trailer manufacturer about building a new website, but they did not proceed with our proposal.
I called the guy this week, because I was looking for a trailer for a friend.
He said . . .
“We ended up buying a website for 1/3 the price you gave us, but it was total crap.
We just wasted a bunch of our money.
It looks outdated and is nothing like we were expecting from his proposal.
We cannot edit or change the website content.
It is totally useless.
And, of course, we get no support from the guy.”
The Joy and Pleasure of the cheap price is long forgotten.
Now all that remains is the Pain of having wasted that money and the Pain of having a website that does not work.
Try linking Pain to a cheap price now, because you know it is coming LOL
Well, that is quite simple really!
Watch this short
Tony Robbins Pain and Pleasure
What should you do now?
- If you are about to get a new website, keep these points in mind.
- And then give us a call.
- Want some help or ideas? Just contact us at Hotpink Websites now.
The truth is that we can learn to condition our minds, bodies, and emotions to link pain or pleasure to whatever we choose.
By changing what we link pain and pleasure to, we will instantly change our behaviors.
~ Tony Robbins
Remember – We did not realise there was this much difference