When the crap hits the fan and your customer has a problem, how do you reply?
One of the most awkward situations you’ll ever have to write copy for is when a customer complains or comes to support for help.
BUT, if you respond well, you have a chance to earn yourself a customer for life.
Are you ready to handle these issues when they arise? You will be once you’re done this post.
I want to take you on a quick journey through a REAL support experience I just had with the company TransferWise, and show you their incredible response.
I’ve recently been doing some work for a brilliant guy who lives far, far away from me – over in Korea (I…think?)